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FAQs get back to the FAQs

How can I restore my data?

With BitLeap®, you are in complete control of your data. You have access to your restore your data 24/7 using any of six tools. Only BitLeap’s data backup service gives you this much flexibility.

There are two primary ways to retrieve your data: onsite and offsite. Onsite restorations ask your local LeapServ for as much data as it has for faster restores. If all of the data you request is not available on the LeapServ, it will automatically retrieve that data from the offsite storage locations. Offsite restorations allow you to get data back if you don’t have access to the LeapServ and will be slightly slower, considering it will be getting the data solely over your Internet connection, not the local network.

We currently provide six tools with which to restore your data:

BitLeap Customer Control Panel Back to tools

Use the control panel when you just need quick access to a few files. This works well when you are on the road and need a few documents that you forgot at the office.

  1. Goto https://customer.bitleap.com in your web browser. We recommend Firefox for Windows or Linux and Safari for Mac OS X.
  2. Type your username and password and click Login. Note that your user must have been given permission to download or restore the files you wish to recover. Please see your administrator or contact BitLeap support if you need help. If you have not been given a username and password, contact our support. If you forgot your password, click the Recover lost password link.
  3. Next, click on the Locations tab on the left.
  4. Find your LeapServ, server and share to access by clicking on the blue arrows to expand them. When you find your share, click on the share name to view its contents.
  5. Now you can navigate to your data by clicking on the directories to find it. If you want to see your data as it was at a given date in the past, adjust the date and time given in the Share as of: drop-downs before accessing your data.
  6. When you find your data to download, click on the name of the file and it will present you will all the versions of that file we have on our system. Click on any one of those revisions to download it to your local computer.

FTP Back to tools

Use FTP when you want the fastest restore possible and you are on the same network as the LeapServ.

  1. Open your favorite FTP program. We recommend FileZilla for Windows or Linux and Transmit for Mac OS X.
  2. Obtain the server/host address for your LeapServ by going to the Customer Control Panel > Locations tab. The internal IP address for your LeapServ should be listed next to it.
  3. The username and password are the same as you use for accessing the Customer Control Panel. Note that the user must have administrator rights to access FTP.
  4. Be sure to select standard FTP protocol and standard port 21 if given the option.

  5. Upon connection, you will be given a listing of directories similar to the following:

    Windows using FileZilla:

    FTP - Windows - Setup

    FTP - Windows - Initial connection

    Mac OS X using Transmit:

    FTP - Mac OS X - Setup

    FTP - Mac OS X - Initial connection

    The listing will show years, months, and days – indicating on what date your data is available. Past those directories, you will then be shown each server that is accessed by the LeapServ. After servers, you will be presented with each share that you backup on that server. Now you can find the data you wish to restore.

  6. Just drag the data to restore from the LeapServ connection to somewhere on your system. The LeapServ will attempt to retrieve its data locally first. If some of your data is no longer local, it will automatically fetch it from the offsite storage locations.

WebDAV Back to tools

Use WebDAV when you want a fast restore and you are on the same network as the LeapServ. If you have any problems with FTP you may want to try WebDAV.

  1. Open your favorite WebDAV program. On Windows, follow the instructions below to use the built-in Explorer. For Mac OS X, we recommend Transmit using the settings from the instructions below.
  2. Obtain the server/host address for your LeapServ by going to the Customer Control Panel > Locations tab. The internal IP address for your LeapServ should be listed next to it.
  3. On your Windows computer, goto My Network Places.
  4. On the sidebar, click Add Network Place to open up the wizard.
  5. Choose Another network location and click Next.
  6. Enter http://X.X.X.X (replacing X.X.X.X with your LeapServ’s IP address that you found earlier) and click OK.
  7. Enter a username and password and click OK. The username and password are the same as you use for accessing the Customer Control Panel. Note that the user must have administrator rights to access WebDAV.
  8. Give this network place a name for future reference and click OK and then click Finish.

  9. Upon connection, you will be given a listing of directories similar to the following:

    Windows using built-in Explorer:

    WebDAV - Windows - Initial connection

    Mac OS X using Transmit:

    WebDAV - Mac OS X - Setup

    WebDAV - Mac OS X - Initial connection

    The listing will show years, months, and days – indicating on what date your data is available. Past those directories, you will then be shown each server that is accessed by the LeapServ. After servers, you will be presented with each share that you backup on that server. Now you can find the data you wish to restore.

  10. Just drag the data to restore from the LeapServ connection to somewhere on your system. The LeapServ will attempt to retrieve its data locally first. If some of your data is no longer local, it will automatically fetch it from the offsite storage locations.

Windows™ Restore Tool Back to tools

Restoring using the Windows tool is great to retrieve multiple files or folders and you are on the same network as the LeapServ. This tool that you can install on most Windows computers will connect with your local LeapServ to pull back the data you need quickly.

  1. Download and install the Restore Tool.
  2. To run the Restore Tool, goto Start > All Programs > BitLeap > Restore Tool
  3. If this is the first time you have run the tool, it will ask you for your control panel username and password. Then click Submit.
  4. It will then load all of your LeapServs into a window. Click on the LeapServ you want to search and restore from and click Accept. This should bring you to the ‘normal’ Restore Tool interface.
  5. You can find your documents to restore in two ways: Search or Folder View. You will also want to setup the restore options to goto a location you see fit to restore to. By default, restores will go to your My Documents directory.
  6. Search for your files or goto folder view, pick the date to restore from and click Search.
  7. When you find the files or folders to restore, make sure they are checked, then click the Restore button below the search list.

  8. As files are restored, they will move from the currently restoring section to the restored files section.

    Restore Tool - Windows - Restore from search

    Restore Tool - Windows - Restore from folder view

FTPS Back to tools

Use FTPS (FTP with SSL/TLS) if you are not on your network with the LeapServ or your LeapServ is not currently accessible. Restoring data from FTPS pulls data directly from our offsite storage locations.

  1. Open your favorite FTPS program. We recommend FileZilla for Windows or Linux and Transmit for Mac OS X.
  2. Connect to the server/host restore.bitleap.com
  3. The username and password are the same as you use for accessing the Customer Control Panel. Note that the user must have administrator rights to access FTPS.
  4. Be sure to select FTPS protocol (FTP over SSL/TLS) and standard port 21 if given the option.

  5. Upon connection you will be given a listing of directories similar to the following:

    Windows using FileZilla:

    FTPS - Windows - Setup

    FTPS - Windows - Initial connection

    Mac OS X using Transmit:

    FTPS - Mac OS X - Setup

    FTPS - Mac OS X - Initial connection

    The listing will show all of your LeapServs as directories. Continue following the directory structure down through the year, month and day of when you want to view your data as. Past those directories, you will then be shown each server that is accessed by the LeapServ. After servers, you will be presented with each share that you backup on that server. Now you can find the data you wish to restore.

  6. Just drag the data to restore from the restore.bitleap.com connection to somewhere on your system. All of the data will be pulled from our offsite storage locations.

BitLeap Support Back to tools

Contact us anytime you need to do a complex restore or are confused at all by what you may or may not need to do to get your data back successfully. We can walk you through the process or handle everything for you. We can also put items back to where they were originally located on your network or send you the data on some form of external media if you had a disaster at your location and your LeapServ was damaged and you need to restore quickly. The data is yours, so our support is here to make sure that you can retrieve it whenever you need it.